Returns Policy

How To Return An Item:

We do not offer refunds or accept returns at this time. All Sales are Final.

Exchanges: No Exchanges offered at this time and returns are not accepted!

Cancel Order: Orders can be canceled within 24 hours of purchase with a 10% restocking fee deducted from the refund amount. Orders can not be canceled after 24 hours. We do not offer refunds or accept returns. All Sales are final.

Carriers
We use the following carriers to deliver our orders: USPS.

Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

If you contact us stating that you did not receive your order and the tracking shows it was delivered to the shipping address listed on the order, you will need to contact your local post office to find your missing mail that shows as being delivered. Please email us with any questions.

Summer Heat & Winter Shipping

It is also a good idea to make sure someone is home to receive your order to avoid sitting outside for an extended time. If the weather is cold, please let the boxes warm up before opening.

Restocking Fees: A 10% restocking fee is charged if an order is canceled within 24 hours of purchase.

Exchanges: No Exchanges offered at this time and returns are not accepted!

Shipping Policy

COVID-19 Impact Statement:

In Response to COVID-19, Candle Divas Candles is continuing operations using strict standards to produce clean, quality products while adhering to CDC guidelines to protect ourselves while serving our customers. We are working from home and visitors are restricted. We clean any items that are delivered to us or that we bring in.

In-Stock merchandise will usually ship within 1 to 16 business days from the date of order (business days are considered Monday-Friday).

Our lead times may vary depending on the season or approaching a holiday or sale. We do not offer refunds or accept returns at this time. All Sales are final.

Damaged Items:

If your order was damaged in transit, we will be glad to offer you a replacement after the lost or damaged items have gone through our loss and damage investigation procedure. Replacements will be shipped by using the shipping method that customer selected on the original order.

All shipped items are insured. Inspect your order immediately upon delivery. It is unlikely that anything will be damaged as we pack our orders well. If you detect visible physical damage, email (candledivascandles@gmail.com) or call us immediately within 3 days of the order delivery.

We will need Proof of Damage. Photos that clearly show the extent of damage. Photos of the shipping box as well.
Save the original packaging and everything in the package until your claim is settled.
Do not throw out damaged items, even after you photograph them.
Do not reship items that were not damaged. Save them with the damaged items.
You may be asked to take the entire package to your local Post Office facility for inspection.

Carriers
We use the following carriers to deliver our orders: USPS.

Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. If you contact us stating that you did not receive your order and the tracking shows it was delivered to the shipping address listed on the order, you will need to contact your local post office to find your missing mail that shows as being delivered. Please email us with any questions.

Shipping Rates
Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. We ship in the USA.

Flat Rate Shipping of $8.99, some areas are higher, depending on your shipping location. Free Shipping starts at $300

Summer Heat & Winter Shipping

It is also a good idea to make sure someone is home to receive your order to avoid sitting outside for an extended time. If the weather is cold, please let the boxes warm up before opening.

Exchanges: No Exchanges offered at this time and returns are not accepted!

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